네트워크에 다시 연결한 후 IP 전화가 정지되는 이유와 장치 처리를 압도할 수 있는 방송 폭풍, 네트워크 루프 또는 비정상적인 트래픽 상태를 식별하는 방법에 대해 알아보십시오.
정상 사용하던 전화기가 갑자기 응답하지 않는 현상이 발생할 수 있습니다. 키가 작동하지 않고 수화기를 사용할 수 없으며 시스템이 완전히 멈춥니다. 기기 재시작으로는 문제가 해결되지 않지만, 랜 케이블을 분리하면 정상으로 돌아오고 다시 연결하면 재차 멈춥니다.
본 장애는 모든 전화기 모델에서 발생할 수 있습니다.
네트워크 내 브로드캐스트 스톰, 네트워크 루프 등 비정상 트래픽이 발생했을 때 나타납니다. 전화기가 짧은 시간에 다량의 패킷(초당 5만 개 이상)을 수신하면 CPU 처리가 과부하되어 사용자 조작을 처리하지 못하고 시스템이 정지합니다. 네트워크가 안정화되거나 케이블을 분리하면 기기가 자동으로 복구됩니다.
1. 전화기 네트워크를 분리한 후 재시작하여 기기 자체의 정상 동작을 확인합니다.
2. 네트워크 환경을 점검하고 루프, 브로드캐스트 스톰 등 비정상 트래픽 문제를 제거하여 네트워크 안정성을 확보합니다.
3. 랜 케이블을 재연결한 후 전화기가 정상 작동하는지 확인합니다.
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