전화 웹 인터페이스에서 패킷을 캡처하는 방법?

소개

개요

전화기 등록 오류, 통화 시 음성 없음, 전화 착신 전환 등 기능이 비정상적으로 작동할 경우 패킷 캡처를 통해 진단 데이터를 수집하여 기술 분석에 활용할 수 있습니다.

지원 모델

지원 기기 : 모든 IP 전화기 모델.
지원 펌웨어 : 해당 모델의 모든 펌웨어 버전.

사전 요건

① BX4U 전화기 2대를 스위치에 연결하고 IP 주소를 자동 할당받도록 설정.
② 설정용 PC를 동일 스위치에 연결하고 전화기와 네트워크 통신이 정상임을 확인.

전화기 및 PC 연결 다이어그램

전화기 및 PC 연결 다이어그램

작업 절차

전화기 IP 주소 확인

전화기 화면에서 메뉴상태로 진입하여 현재 IP 주소를 확인합니다.

전화기 IP 주소 확인

전화기 웹 인터페이스 로그인

PC 브라우저에 전화기 IP를 입력하여 웹 관리 화면에 접속합니다.

전화기 웹 관리 화면

패킷 캡처 시작

웹 화면에서 시스템도구네트워크 캡처로 이동 후 시작 버튼을 클릭합니다.

네트워크 패킷 캡처 시작

캡처가 시작되면 문제 상황을 재현합니다. 통화 음성 불량 시 테스트 통화를 진행하고 문제 발생 동작을 재현한 뒤 정지를 클릭합니다.

패킷 캡처 정지

브라우저에서 자동 다운로드 팝업이 표시되며 캡처 파일이 저장됩니다.

패킷 파일 다운로드

캡처 정지 후 파일 다운로드가 자동 완료됩니다.

파일 다운로드 완료

자동 생성된 pcap 파일을 기술 지원팀에 전달하여 정밀 장애 분석을 요청하십시오.

카탈로그
고객 서비스 전화
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